Due to security reasons, multi-factor authentication (MFA) is put on all accounts.
MFA allows you to verify your identity with a second method, which decreases the risks of security issues such as fraudulent sign-ins.
To do MFA using the Microsoft Authenticator app, follow the steps below.
To do MFA using SMS (your phone number), click here.
If you do not always have an internet connection (no phone data), click here after following the MFA Using the Microsoft Authenticator App tutorial.
If you do not have a phone – please come see us at the Help Desk.
MFA Using the Microsoft Authenticator App
Step 1 – Click here to add an authenticator method to your profile.
Next time you try to login, you might get this message:
Step 2 – Click on Next.
Step 3 – Click on Next again.
Step 4 – Download and open the Microsoft Authenticator app – must be on mobile
Follow this link for the apple installation
Follow this link for android installation
Step 5 – The first thing you might see is a page saying “respects your privacy”.
Click I agree.
Step 6 – Select the option: Scan a QR code.
**If a popup asks to give permission for the camera, click OK so you will be able to scan the code.**
Step 7 – After scanning with your phone, go back to your computer/laptop and press Next.
Step 8 – You will get prompted to try it out.
Step 9 – On your phone, enter the number provided to you by the website.
**You might get asked to put your fingerprint, phone password, or face recognition (this is to make sure it is actually you and not someone who somehow stole your phone).**
Step 10 – After following the steps on your mobile device, you should get to this screen on your laptop/computer.
Click Next.
Step 11 – Click Done to continue signing in.
This is what might pop up on your phone next time log in:
You should either click on the notification or go directly to the Microsoft authentication app you’ve downloaded previously.
You can then proceed to enter the number provided to you by the website.
If you do not want to get asked to approve next time, you can check the “Don’t ask again for 90 days” checkbox.
MFA using SMS (Your Phone Number)
Step 1 – Click here to add an authenticator method to your profile.
Next time you try to login, you might get this message:
Step 2 – Click on I want to set up a different method.
Step 3 – Select Phone from the drop-down box then click on Confirm.
Step 4 – Enter your phone number in the appropriate box then click on Next.
Step 5 – Enter the code sent to your phone then click on Next.
Step 6 – Click on Done.
MFA Using Code Generation
Step 1 – Click here.
Step 2 – Login to your @crc-lennox.qc.ca account.
Step 3 – Next to Default sign-in method, click on Change.
Step 4 – A pop-up should appear, click on the box and select App based authentication or hardware token – code.
Step 5 – Click on Confirm.
Step 6 – Next time you will be prompted to do MFA, you will get the following message:
Step 7 – Open the Microsoft Authenticator app
Step 8 – Press on your account, you will get brought to the following page:
You need to put the One-time password code. Make sure to enter the code within the time limit – if there’s 1 second left, just wait for the next code.
For any questions, do not hesitate to contact us at:
If you would like some in-person assistance with setting up your MFA, please bring your laptop and smartphone to the IT help desk in C251. Our hours of operation are 8:00 AM to 5:00 PM Mon-Fri